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Shipping & Returns

Shipping Policy

We ship within Canada only.

Orders up to $49 - Shipping will be calculated at the checkout

Over $49 = Eligible for FREE SHIPPING

Depending which Province you order from, kindly allow up 2-7 business days for your package to arrive.

Return Policy

If you are not satisfied with your in-store or online purchase, we will happily accept returns or exchanges within 30 days of purchase as long as the following criteria are met:

  • All NON-FOOD ITEMS must be brand new, tags attached, unwashed, damage-free, and hair-free.

  • For any unopened products, returned in their original packaging with a receipt within 30 days of purchase, refunds will be issued using the original method of payment.

  • Products returned opened or without a receipt will not be accepted. 

  • If you made your purchase online and do not live close to our store, kindly contact us by e-mail: hello@mercadopet.ca or call our store at (437) 747-7456 to arrange your return. 

  • Customer is responsible for shipping the item(s) back and will incur the shipping costs.

  • Clearance items are Final Sale.

RETURNS IN-STORE

Both in-store and online purchases can be returned in-store for a refund or exchange. To process your return or exchange in store, please bring along the following:

  • Debit/credit card used to make the purchase

  • In-store receipt or shipping confirmation email

  • Shipping charges are non-refundable. Any merchandise that is in used condition and/or returned without the original packaging may be refused.

Before you send an item back to us please contact us by email, live chat or phone to receive an authorization form. Have in hand your order number too.

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